REFUND & RETURNS

Effective July 17, 2026

Overview

We want you to be happy with your SOL merch. If you’re not, you may return most items within 30 days of delivery for a refund. This page also covers shipping, exchanges, and what to do if something arrives damaged.

How to start a return: email info@moveforsol.com with your order number and the item you’d like to return. We’ll confirm eligibility and reply with return instructions and the return shipping address. Please don’t ship anything back before hearing from us.

Return Eligibility

Return requests must be made within 30 days of delivery.
Items must be unused, unworn, and in original condition and packaging.
Proof of purchase (your order number or receipt) is required.
Sale items are final sale and can’t be returned unless defective.
Gift cards (if offered) are non-returnable.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval or rejection. Approved refunds are issued to your original payment method, typically within 5–10 business days of approval. Original shipping costs are non-refundable unless the return is due to our error.

Late or missing refunds: check your bank or card account first — posting times vary by bank. If it’s been more than 10 business days since your approval email, contact us at info@moveforsol.com and we’ll track it down.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right with a replacement or a full refund — including shipping — at no cost to you.

Exchanges

We replace items only if they are defective or damaged. For a different item, place a new order and return the original per the process above.

Return Shipping

You are responsible for return shipping costs, which are non-refundable. For higher-value returns, we recommend a trackable shipping service — we can’t guarantee receipt of untracked returns.

Order Shipping

Orders are typically processed within 3–5 business days. Shipping rates and available destinations are shown at checkout. Delivery times vary by carrier and destination. International customers are responsible for any customs duties or import taxes. If your tracking shows delivered but you haven’t received your package, contact us and we’ll help investigate with the carrier.

Need Help?

Questions about returns, refunds, or shipping: info@moveforsol.com